Our Guarantee

We aren't happy unless you are.

Nothing matters more to us than your satisfaction with your new sippin’ buddy (or buddies). 

If something is wrong, then we are happy to help. 

If an item has been mishandled in shipping or the wrong item was sent or if anything is wrong with the product, then we are happy to refund you within 30 days of your purchase. 

Just shoot us an email at help@sustainablesippin.com and our friendly customer support team will take care of you. We are here 24/7.

All of our sippin’ products are shipped in trackable packages. Please note that because of high demand and because of our commitment to providing high quality reusable straws at affordable prices, your new sippin’ pals will take 10-20 days to arrive on your doorstep. 

— Daniel & Shannon